ANALYSIS OF INFORMATION TECHNOLOGY GOVERNANCE MANAGEMENT WORK UNITS IN XYZ AGENCY USING THE 2019 COBIT FRAMEWORK

Abstract

Abstract: Information Technology (IT) governance has become an
important topic in information system management because it can affect
the ability of companies/organizations and government agencies to
achieve goals. Maturity level assessment in the Information and
Communication Technology Division work unit needs to be carried out
in order to determine the current condition of IT governance. Maturity
level measurement is carried out using the COBIT 2019 framework,
namely by mapping organizational goals into COBIT 2019 so that related
domains are obtained. Measuring the level of maturity in the Div TIK
work unit shows that there are 8 process domains. The EDM01, APO07,
APO08, BAI01, and MEA04 domains are at level 3 while the APO04,
BAI11, and DSS04 domains are at level 4. Measuring the value of the
gap between the current maturity level and the expected maturity level is
also carried out. The biggest discrepancy value is in the APO04 domain
with a value of 1.48, and the smallest is in the APO07 domain with a
value of 0.59. Analysis of improvements that can be carried out to
increase the maturity level include periodically assessing whether the
agreed IT governance mechanisms are operating effectively; conducting
regular reviews to assess skills evolution; and controlling IT services,
assets and resources.